Privacy Policy

This Privacy Policy explains how Ten-D Health Care, a unit of Pioneer Diagnostic & Polyclinic Pvt. Ltd. (“Ten-D”, “we”, “us” or “our”), may collect, use, store and protect information submitted through this website and related enquiry channels.

1. Information We Collect

Depending on how you interact with us, we may collect your name, phone number, email address, location/address for home collection, appointment or service enquiry details, and information you voluntarily submit through forms or communication channels. If you choose to provide health or test-related information, it may be treated as sensitive information and handled only for legitimate service, support or legal purposes.

2. How We Use Information

• To respond to enquiries and appointment requests.
• To arrange diagnostic services and home sample collection.
• To communicate about reports, services and customer support where applicable.
• To process transactions where applicable.
• To improve website and service experience.
• To comply with legal, regulatory or security requirements.

3. Sharing of Information

We may share relevant information with doctors, diagnostic professionals, authorised service providers, technology providers, payment providers or government/legal authorities where necessary and permitted or required by law. We do not intend to sell personal information as a commercial data product.

4. Cookies and Analytics

The website may use cookies, analytics tools, advertising pixels or similar technologies if enabled. The final production version should list the actual tools used, such as Meta Pixel, Google Analytics or other providers, and provide any controls required by applicable law.

5. Data Security

We use reasonable technical and organisational measures appropriate to the nature of the information. No internet transmission or storage system can be guaranteed to be completely secure.

6. Data Retention

Information is retained for as long as reasonably necessary for the purpose for which it was collected, service delivery, legitimate business needs and applicable legal or regulatory requirements.

7. Your Choices and Requests

You may contact us to ask about the personal information we hold about you, request correction of inaccurate information, or raise a privacy concern, subject to applicable law and reasonable verification requirements.

8. Healthcare Information

Please do not submit detailed medical information through a general website form unless it is necessary for your enquiry. For urgent medical concerns, contact an appropriate healthcare professional or emergency service.

9. Third-Party Links

This website may link to WhatsApp, social networks, maps, payment services or other third-party services. Their own privacy policies and terms apply to information collected by those services.

10. Contact

For privacy questions, please contact Ten-D Health Care using the official phone number or the verified privacy/contact email published on the final website.

11. Updates

We may update this Policy from time to time. The latest version will be published on this page with its effective/updated date.

Production note: Before launch, replace placeholders with the registered entity details, privacy/grievance contact, actual address, actual third-party tools and legally reviewed retention/rights language.