Cancellation & Refund Policy

1. Booking and Cancellation

Appointment and test cancellation terms may depend on the service and whether a sample has already been collected or a procedure has commenced. The applicable terms should be communicated at booking.

2. Home Collection

If a home collection appointment cannot be completed because of an unavailable location, patient unavailability, unsuitable preparation or other operational reason, Ten-D may reschedule the visit according to its operational policy.

3. Refunds

Where a refund is applicable, it should be processed according to the payment method and the applicable service terms. Specific timelines and deductions should be inserted by Ten-D before launch.

4. Disputes

For billing or service concerns, contact Ten-D through the official contact details so the matter can be reviewed.

Production note: Insert the actual refund timelines, cancellation windows, applicable deductions and registered entity details before publishing.